Frequently Asked Questions
Everything you need to know about shopping with DsSupplies
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for retail goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
DsSupplies accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer bulk discounts for large orders?
Yes, we provide tiered pricing for bulk purchases. Please contact our corporate sales team through the 'Contact Us' page for a personalized quote on high-volume orders.
What should I do if my item arrives damaged?
If your order arrives damaged, please take photos of the packaging and the product and contact our customer support team within 48 hours to arrange for a free replacement.